huntsville utilities customer service

Registration on or use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your California Privacy Rights (each updated 1/1/20). © 2020 Advance Local Media LLC. So, he picked up the phone earlier this week and dialed the utility's main customer service number, (256) 535-1200. Complaints. 8,231 open jobs "As we get farther along in the process, it's going to get better.". Read here for a complete list of bill payment … Those estimated bills have also stirred customer questions. Windham isn't alone in his frustration with the utility's customer service line. For those who manage to connect, the average wait to speak with an operator is about 20 minutes. ", "I got my questions answered, but I wish it hadn't taken so long.". Huntsville, AL Note to readers: if you purchase something through one of our affiliate links we may earn a commission. Yell said about one-third of recent call center inquiries have been about the unfamiliar utility statement, which shows an "availability charge" that every household pays to have access to electricity. All rights reserved (About Us). Huntsville Utilities, Huntsville, AL. Utility payments can still be made using the payment drop boxes, online via My Account, HU’s Mobile App, Western Union locations, Walmart, and via telephone at 256-535-1200. File a water quality complaint Emergencies. A Times reporter who dialed the customer service number 25 times between lunchtime Tuesday and Friday afternoon got through just twice. But a few unexpected hurdles added to the confusion. The Utility Billing Division provides the following services: Citizen Utility Account Information Brochure (PDF), New Residential Service Application (PDF), Collects bills for water, waste water and solid waste services, Provides information related to billing and services. Huntsville Utilities. For water hook-up, please contact Huntsville Utilities Water Pollution Control Staff. Operation Superintendent Randall Stewart (256) … Apply to Customer Service Representative and more! Following the April 27 tornado, utility leaders chose to estimate electric usage in damaged neighborhoods rather than send in meter readers. The Huntsville-Madison County Airport Authority (HMCAA) is a public corporation under the laws of the State of Alabama. Customer Service at Huntsville Utilities. Emergency contact information and procedures. See all additional business information . HUNTSVILLE, Alabama -- Like thousands of other Huntsville Utilities customers, Cliff Windham has questions about his May bill. 163 Customer Service Representative jobs available in Huntsville, AL on Indeed.com. Shane Cook, Director 1800 Vermont Road Huntsville, AL (256) 883-3719 (256) 883-3682 FAX shane.cook@huntsvilleal.gov . Customer Services. The utility was forced to recalculate those bills -- and operators have had to soothe upset homeowners. Huntsville City Council passed Ordinance 2020-21 on April 7, 2020, extending the Disaster Declaration. 24K likes. A "data conversion" error led to some customers being charged too much for sprinkler system usage, Yell said. Huntsville Utilities' downtown headquarters and call center have been swamped with questions since the switch to a new billing format on May 2. View profile View profile badges Get a job like Jennifer’s.

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