kotter and schlesinger 1979

It is because of people’s limited tolerance for change that individuals will sometimes resist a change even when they realize it is a good one.

It may be necessary to start by analysing the readability of this article based on its intended audience. Few organizations can be characterized as having a high level of trust between employees and managers; consequently, it is easy for misunderstandings to develop when change is introduced. professional specifically for you? One division manager wanted to make some major changes in his organization. J Perinatol. Inc., 1982). As a member, you'll also get unlimited access to over 83,000 This would include the hard-boiled boss who often coerces people, the people-oriented manager who constantly tries to involve and support his people, the cynical boss who always manipulates and co-opts others, the intellectual manager who relies heavily on education and communication, and the lawyerlike manager who usually tries to negotiate.16.

They will feel that they are responsible for the new system, and should therefore, work with the management to ensure that it is implemented. Over the last couple of years. Few organizational change efforts tend to be complete failures, but few tend to be entirely successful either. Kotter and Schlesinger suggest that an effective manipulation technique is to co-opt with resisters. But even the most outstanding interpersonal skills will not make up for a poor choice of strategy and tactics. In addition, co-optation can create a different kind of problem if those co-opted use their ability to influence the design and implementation of changes in ways that are not in the best interests of the organization.

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Seasoned, tough managers often overlook or ignore this kind of resistance, as well as the efficacy of facilitative ways of dealing with it. Harvard Business Publishing is an affiliate of Harvard Business School. Visit the Professional in Human Resources - International (PHRi): Exam Prep & Study Guide page to learn more. In this lesson, we'll learn one perspective of why that is and how managers can deal with resistance to change. To unlock this lesson you must be a Study.com Member. Michael Beer, Organization Change and Development: A Systems View (Pacific Palisades, Calif., Goodyear, to be published in 1979). Warren G. Bennis, Kenneth F. Benne, and Robert Chin (New York: Holt, Rinehart, and Winston, 1969), p. 489. A second common mistake that managers make is to approach change in a disjointed and incremental way that is not a part of a clearly considered strategy. Dealing with the resistance to change still remains one of the biggest challenges that firms are struggling with in the current society.

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